Thorpe Park Security
I went to Thorpe Park recently with a friend and two of my kids. Nice day out – with all the usual things you’d expect from a trip to a theme park – expensive, long queues, screaming kids, and any excuse taken to get a little more money from you… We expect that – so nobody is surprised or disappointed by these things….
However, there was one thing I took exception to. On entering the park there is quite heavy security – understandable in this day and age – where guests are selected for additional checks and have to go through a metal detector.
What struck me about this was two things – firstly a couple of the security staff really seemed to fancy themselves as “Terminator” characters… Oh you silly little boys!
A word from the wise – you may be security, but working in the leisure industry you should be treating the park visitors and guests far better than you do. A smile goes a long way – whatever the job you do in that environment! As well as creating the right impression it can actually help you perform your job. I worked as a nightclub bouncer for a number of years and learned very quickly that greeting customers with a smile often made it much easier to deal with problems that may happen later in the evening – if the security staff are friendly, rather than intimidating on the way in. In many cases when having to put people out they remembered that and were much less likely to cause problems if it was necessary to ask them to leave later in the evening. The job isn’t always brute force – and done properly a bit of basic psychology works far better…
Now, secondly, this is what I really felt strongly about – looking at the queue (yes, of course there was a queue – its a theme park!) of people waiting to run through the metal detectors and additional checks – it seemed very obvious that the selection process depended largely on race. It could have just been at that instant, but somehow I doubt it – and I also wonder if its park policy. I would say that 80% of the people in line were either Asian or black – it just felt wrong… It wasn’t just me that thought this – seconds after thinking this, the friend I was with voiced the same opinion before I said anything to her…
I’ve sent an email raising my concerns – and I’ll be interested to see what, if any, response says.