What’s the betting they have someone pretty much employed full time to deflect complaints about their security department!

Dear Jacob

Thank you for your response regarding our previous correspondence. Giving all our guests a fun and thrilling day is extremely important to everyone here but unfortunately, it’s a sign of the times that we have been forced into the regretful position of having to conduct security searches as people enter the Park. As much as we’d love this to apply to every single guest coming in, as we can have up to 7000 people coming through in an hour this would be an almost impossible task without causing considerable delays as people enter.

I can assure you that we do not wish to make you feel less valued and are simply trying to explain why we cannot conduct a search on each person entering the park. Through our searches we have prevented thousands of dangerous weapons, drugs and other prohibited items from entering the park and so we feel that in order to keep our guests safe that these types of searches are necessary.

I apologise that you found our security staff unhelpful and you feel as though they treated you in an unfair manner. I can assure you however that you were not ‘singled out’ and every guest who enters Thorpe Park may be subject to a security search. Our searches are conducted on a purely random basis, and have nothing whatsoever to do with appearance, gender or age. As I mentioned previously, all of our staff receive thorough training during their employment at Thorpe Park and we strive to ensure that every guest receives a high level of customer service.

Once again, thank you for your feedback regarding this matter.

Kind regards

I have talked to my dad. He has said it isn’t right the way i was treated. However, replied straight away to that E-mail and said i don’t agree with what you have said. And you should review the way your security deal with people and if you had of chucked me out it would of been an issue for you and my school.

However, mentioning that isn’t the biggest thing. I did make clear in future if i am treated like this or anyone else is for that matter. It won’t be a E-mail complaint it will be a written complaint from dad on Headed paper. So that should make them think.!

If i receive anything else will post for you to read.

Thank’s,

That actually looks like a standard letter. I suspect that ‘Thorpe Park Security’ being one of the most popular terms leading people to this site – they have enough complaints to deal with it in this way rather than deal with the complaints on an individual basis.

Really Jacob, have a chat with your dad – I’m sure he’ll know how to handle it!

Received this Thorpe Park.

Dear Jacob

Once again thank you for your feedback.

Seems like a load of shit too me, They obviously don’t get it.!

Perhaps your dad IS the perfect person to do help you something about this. You should talk to him. Also the school have every reason that they should take this seriously.

1. In my view you should have had a teacher present. At the very least to advise you on signing the release. Not the teachers fault here – the park should have found one.

2. Had you refused to sign and they ejected you, they would have been putting a minor at risk. Which may well have had implications on the school’s responsibilities – as outside the park, at least for insurance purposes its my guess that it technically leaves you unsupervised.

As I said Jacob – good for you for standing up for yourself on this one! Kids in general unfairly get a bat rap these days because of a small minority. It’s quite obvious you’re a good guy and rightly offended at your treatment.

Do talk to your dad – I’m sure he’ll be on your side…

Good luck – and do let me know how you get on or if I can help you in any way.

Especially as i have never got in trouble from the police.

My dad is a solicitor.! And the school probably won’t take it seriously.

However, I will pursue it myself and see what results i get.

And thanks for the response Alan.